Statement regarding COVID-19
We are following advice to do all we can to minimise risk to our clients and staff while maintaining the service you expect of us. For obvious reasons we ask you not to call at the office. We shall do all we can by post, telephone and email. Please understand that while all letters, emails and messages will be answered, this may take longer than usual.

01235 553222
info@franklins-solicitors.co.uk

Client Satisfaction Survey

We value your feedback to ensure that the services we offer meet your expectations.

Please complete the form below in full.

1. How would you rate our reception area and the greeting you received?

If poor or fair, how do you think we could improve this aspect of our practice?

2. How would you rate our verbal communication with you? (e.g phone or in the office)

If poor or fair, how do you think we could improve their service to you?

3. How would you assess the communication, be it by letter or e-mail, that you received?

If poor or fair, how could we have improved this for you?

4. How would you rate your understanding and commitment to the action that was taken on your behalf?

If poor or fair how could this have been improved for you?

In general terms, how would you assess our service for you?

If you have any suggestions for how we could improve things that have not been dealt with above, please comment here:

Would you be likely to recommend this firm to others?